Refund policy

LEVINETTE

This policy establishes clear guidelines regarding returns, refunds, exchanges, and orders placed under promotional offers. Our goal is to ensure transparency, consistency, and a smooth shopping experience for every LEVINETTE customer.

1. RETURN REQUEST TIMEFRAME

Customers have 60 calendar days from the delivery date to request a return, exchange, or report an issue with their order.

To be eligible, the item must:

  • Be unworn and unused;
  • Be in its original condition, free from damage, stains, odors, or signs of wear;
  • Include the original packaging and any accessories that came with the product.

Requests that do not meet these conditions may be declined.

2. PROMOTIONAL ORDERS

For promotional offers such as Buy 1, Get 1 or Buy 1, Get More:

  • Only the purchased item carries commercial value;
  • Additional items are provided as complimentary promotional benefits.

Promotional Order Rules

  • Refunds apply only to the item originally purchased;
  • Complimentary items are not eligible for individual refunds or exchanges;
  • For a full refund or store credit, all items received as part of the promotion must be returned together;
  • Partial returns are not eligible for a full refund or store credit;
  • Exchanges are limited to the same product in another available color or variant;
  • No additional promotional items will be sent beyond the original order.

3. DEFECTIVE PRODUCTS

3.1 DEFECT IN THE PURCHASED ITEM

If the purchased item is confirmed to have a manufacturing defect, LEVINETTE may provide one of the following solutions:

  • A replacement of the same product at no additional cost;
  • A refund corresponding to the amount paid for the affected item; or
  • Store credit of equal value.

Only one replacement is permitted per order.

3.2 DEFECT IN COMPLIMENTARY ITEMS

If a defect occurs in a complimentary promotional item:

  • The item does not carry individual refund or exchange value;
  • LEVINETTE is not obligated to replace or refund complimentary items;
  • Any resolution will be evaluated at LEVINETTE’s discretion.

Any solution offered in these circumstances is considered a goodwill gesture and does not establish an obligation for future orders.

4. EXCHANGES DUE TO PERSONAL PREFERENCE

For promotional orders, returns or exchanges based solely on:

  • Change of mind;
  • Personal preference;
  • Color preference;
  • Style preference;
  • Expectations not being met;

may not be eligible.

In such cases:

  • Complimentary items cannot be retained while requesting a refund for the purchased item;
  • Partial refunds will not be issued;
  • All promotional items must be returned together when a return is approved.

5. REFUNDS

When a refund is approved:

  • The refund applies only to the eligible purchased item;
  • Original shipping costs are non-refundable unless otherwise required by applicable law;
  • Approved refunds are generally processed within 7–10 business days after the return has been received and inspected;
  • Refunds are issued to the original payment method whenever possible.

The time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.

6. RETURN SHIPPING

Unless the return is due to an item arriving defective, damaged, or incorrect, customers are responsible for return shipping costs.

  • Prepaid return labels are not provided unless otherwise agreed by LEVINETTE;
  • Returns must be shipped using a trackable shipping method;
  • Customers are responsible for ensuring that the returned package reaches us safely.

7. REPLACEMENT LIMITATIONS

  • Only one replacement item will be issued per order for an approved issue;
  • Complimentary promotional items do not qualify for additional shipments;
  • Replacement products are subject to availability.

8. ALTERNATIVE RESOLUTIONS

In certain circumstances, LEVINETTE may offer an alternative resolution, including:

  • Sending a replacement or alternative item at no additional cost;
  • Providing store credit;
  • Allowing the customer to keep the original item without returning it.

These solutions:

  • Are offered at LEVINETTE's discretion;
  • Do not automatically guarantee a refund;
  • Do not necessarily constitute an admission of product defect;
  • Are limited to one resolution per order.

Once an alternative resolution has been accepted and completed, the matter will generally be considered resolved.

9. CONTACT

To initiate a return, refund, exchange, or product issue request, please contact us at:

contactlevinette@gmail.com

Please include your order number and a brief description of your request. If applicable, include clear photographs showing the condition or issue with the product.

Our support team typically responds within 24–48 hours.

About LEVINETTE

At LEVINETTE, we believe that the right bag is more than an accessory.

It is part of your style, your routine, and the moments that make up your everyday life.

We are committed to offering thoughtfully selected women's bags that combine style, versatility, and practicality — designed to move with you wherever life takes you.

LEVINETTE — Style that goes where you go.